Now Hiring: Operational Manager

Position:  Operational Manager

Employer:  Downtown Coalition

About the Employer, Downtown Coalition:

We are a Multi level Community Development organization that is driven by a single goal; to do our part in making the world a better place for all. Our organization supports the social development of individuals by assisting them to overcome adversity and barriers such as poverty and oppression. We provide the necessary resources and tools that will aid our clients development and that will improve their quality of life within society both domestically and globally.

  • Full-Time Permanent Role
  • Compensation ranges from $3,500 - $6,000 per month


Candidate must have an exceptional knowledge of the Canadian and United States of America Human Rights Act. This involves a wide variety of complex, difficult and sensitive matters.

Determine whether or not discrimination under the terms of the Act actually occurred

Monitors institutional and organizational practices within the community to assure compliance with the provisions of the Act

Is involved in broad educational and research functions of the Commission

Frequent travel between country, states and provinces when necessary

Liaising effectively with team located in multiple locations throughout the world to ensure effective coordination and delivery of activities.

Director must have clear knowledge of abuse, persecution, civil rights injustices and other human rights violations and must be able to advocate on behalf of our members

Developing policy, creating and managing a team

Submit reports on case work activities to the Executive Secretary

Prepare documented case files on each complaint matter.

Assists in the development carrying out of educational programs to promote an understanding of rights and responsibilities under the Human Rights Act of our team.

Conducts research into areas of concern to our organization to assist in determining long range objectives

Conducts community relations activities with community groups and participates in meetings as a resource person and makes speeches to large assemblies

Outreach, to new comers, refugees, immigrants

Performs other duties as assigned.


Knowledge, Abilities and Skills Ability to evaluate analytically and to use impartial judgment

Able to communicate effectively orally and in writing

Knowledge of Human Rights Act, Labour Legislation, provincial and federal rulings re human rights, civil rights, collective agreements

Knowledge of investigative and conciliation techniques in the human rights field

Ability to deal professionally with a wide variety of people from all walks of life such as company presidents, personnel directors, union officials and employees representing a multitude of occupations

Understanding and sensitivity to the basic principles of human rights legislation and inter-group relations

Education College and University Degree/Social Sciences; Plus 5-10 years work experience, preferably in dealing with the public or an acceptable equivalent combination of education and experience

Must have full G Driver's licence with clean drivers abstract

Must be eligible to work in Canada

Must be able to complete Police clearance by the Toronto Police in good standing

Must have knowledge of working with vulnerable members within the community

Van or SUV an asset 

Please email your resume:  [email protected]

Please Note:

As for part of our Downtown Coalition Policy every Member of our Team must start off as a Volunteer.


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