Position Summary

The Case Manager is primarily responsible for providing individualized support to clients with career exploration, skills and interest assessments, interview and employment preparation. The Case Manager will work within the parameters of the Employment Services Guidelines.

• Program(s): Employment Services Program
• Report to: Coordinator, Employment Services and or designate
• Status: Full-time, 6 Month Contract, unionized

Duties and Responsibilities:

 The Employee shall have the following responsibilities:

• Determine service requirements for each individual, including access to other services and training supports
• Conduct needs assessments, employment training goals and job coaching support to assisted clients
• Assist clients with Better Jobs Ontario applications
• Deliver information sessions to a group of diverse clients
• Provide one on one counselling to meet objectives of the client employment and or training goals
• Keep up to date with labour market trends and identify employment opportunities within specific sectors that are hiring
• Provide occupational and skills training opportunities
• Advocate on behalf of clients with Ministry of Labour, Immigration, Training and Skills Development with regards to Better Jobs Ontario applications
• Dialogue with clients to address the broader social, emotional and financial needs of the client in order to successfully return them to work
• Determine need and eligibility for individual employment and training supports
• Update both client files and EOIS CAMS with relevant service plan information data
• Conduct regular follow ups with clients
• Inform clients on professional accreditation, language and prior learning assessments
• Support with preparation of job search tools including resumes, interview skills, workplace culture etc.

Organizational Duties and Responsibilities:

• Actively participate in and prepare for regular team and individual supervision meetings with the Supervisor and other LEC staff
• Make pro-active recommendations to enhance program service delivery
• Adhere to LEC and Funder policies, procedures and guidelines
• Ensure a team approach in all aspects of program development
• Act as a representative for LEC and the Program to partner organizations, unions and other community agencies as required
• Perform other duties as required.

Required Skills, Experience and Knowledge:

• Three to five years of employment counselling experience with a proven ability to manage a case load of multi barriered clients
• Experience with resume writing, interview skills and coaching
• Hands-on experience in the delivery of services to individuals entering or re-entering into the labour market including, conducting assessments; resume writing and interview skills; providing one-to-one support, coaching and teaching
• Familiarity and experience with various computer programs including: EOIS-CaMS, MS Office (Word, Excel, Outlook, Access) and Internet (Social Media etc.)
  
  
• Strong interpersonal skills, with a positive and professional attitude.
• Excellent oral and written communication skills, team player, organized, innovative, self-motivated, proactive, attention to detail, ability to read blueprints, ability to focus and prioritize
• Strong computer skills
• Valid driver’s license
• Able to set priorities and meet deadlines with minimal supervision.
• Able to exercise discretion and good judgment interacting with unions and other organizations.
• A second language is an asset
• Demonstrated ability to behave ethically, ensure that confidentiality is maintained, exercise discretion and good judgement interacting with clients, other colleagues, unions, and other external organizations
• Able to work as part of a team and independently. Able to communicate clearly, listen accurately, demonstrate sensitivity to others and an openness to receiving/giving constructive feedback
• Proven ability to work with individuals with employment barriers (i.e., youth, social assistance recipients, retrained workers, internationally trained professionals, etc.)
• Understanding of LEC’s mission to help workers, potential workers, and all members of our community access decent work and to moving communities towards social, economic, and environmental justice
• Demonstrated sensitivity to the needs of workers who are newcomers, workers of colour, women who work, LGBTQ2+ workers, and other equity-deserving workers. Critical understanding of equity issues and analysis of race, class, gender, power, and privilege